At Lustra, we are dedicated to ensuring a smooth and reliable shopping experience for our customers. Our Shipping and Return Policy outlines the guidelines for order delivery, cancellations, returns, and refunds.
📦 Shipping Policy
For Domestic Orders:
Orders are shipped via trusted domestic courier services or Speed Post.
Delivery Timeline: Typically, orders are delivered within 6–8 business days from the date of order confirmation.
Delivery timelines may vary depending on location, weather conditions, or courier partner policies.
Customers will receive a tracking number once the order is dispatched.
For International Orders:
International orders are shipped through registered international courier services or Speed Post.
Delivery timelines vary based on destination country and customs regulations.
General Shipping Terms:
Orders will be delivered to the address provided during checkout.
Lustra is not responsible for delivery delays caused by third-party courier services, custom clearance delays, or natural calamities.
For any shipping-related assistance, contact us at 📧 [email protected] or 📞 9236997638.
🔄 Return and Refund Policy
At Lustra, we aim to provide products that meet your expectations. However, if you are not satisfied with your purchase, please review our return and refund guidelines:
Order Cancellations:
Cancellation requests can be made within 3–5 days of placing the order.
Cancellations may not be accepted if the order has already been shipped or processed.
Returns and Replacements:
Returns are accepted if the product delivered is damaged, defective, or not as described.
Customers must report any issues to our Customer Service Team within 3–5 days of receiving the product.
The product must be returned in its original packaging with all tags and labels intact.
Refund Policy:
Once the returned product is received and inspected, the refund process will be initiated.
Refunds will be credited to the original payment method within 3–5 business days after approval.
Non-Returnable Items:
Perishable goods (e.g., flowers, food items) cannot be returned.
Products covered under manufacturer warranties must be directed to the manufacturer for replacements or repairs.