Frequently Asked Questions (FAQs) 📝❓

Help Topics

Getting Started
Browsing and Searching
Placing an Order
Payment
Tracking Order
Cancelling or Modifying Order
Returns and Refunds
Customer Support
Wishlist and Saved Items
Privacy and Security
Technical Issue

1. Can I cancel my order? 🚫📦

Cancellations are allowed if requested within 3-5 days of placing the order. ⏳

However, cancellation may not be possible if the product has already been shipped. 🚚
Perishable items (e.g., flowers, eatables) cannot be canceled, but refunds or replacements are possible if the quality is unsatisfactory. 🌹🍪

2. What if the product I receive is damaged or defective? 💔📦

Please report damaged or defective items to our Customer Service team within 3-5 days of receipt. 📞

Once verified by the merchant, appropriate action (refund/replacement) will be taken. ✅

3. What happens if the product doesn’t meet my expectations? 😕

If you feel the product isn’t as shown or as per your expectations, notify us within 3-5 days of receiving it. 📆
Our Customer Service team will investigate and take necessary action. 🔍

4. How do you handle personal information? 🔒📋

We only collect information necessary to process your order or improve our services (e.g., name, contact details, preferences). 📊

Your data is protected and will not be sold or shared without your permission. 🛡️
You can restrict or modify how your information is used by contacting us. ✍️

5. What is your cookie policy? 🍪

Cookies help us analyze website traffic and customize your experience. 🌐

You can choose to accept or decline cookies. However, declining them may limit website functionality. ⚙️

6. What are your shipping policies? 📦✈️

Domestic Orders: Shipped within 6-8 days through registered courier services or speed post. 🚚

International Orders: Delivered via international courier or speed post. 🌍
Delivery timelines depend on courier/postal services. 📮

7. What happens if I exceed my payment limit? 💳❌

If your transaction is declined due to exceeding your preset payment limit, we are not liable. The issue must be resolved with your bank. 🏦

8. Can I use the website content freely? 📜🚫

No, all materials (design, graphics, content) on this website are owned by us. Reproduction without permission is prohibited. 🚷

Unauthorized use may result in legal action. ⚖️

9. How do I contact you for help? 📞📧

Address: Prateek Jewellers, Chowk Bazar, Mehdawal, Sant Kabir Nagar, UTTAR PRADESH 272271 📍

Email: support@lustra.co.in 📧
Phone: 8004193665 📱

10. What if I have a complaint about a product with a manufacturer warranty? 🛠️

Complaints for products with manufacturer warranties should be directed to the manufacturer. 🔧