Frequently Asked Questions (FAQs) – Terms and Conditions 📝❓

1. Can I cancel my order? 🚫📦

Answer:

• Cancellations are allowed if requested within 3-5 days of placing the order. ⏳
• However, cancellation may not be possible if the product has already been shipped. 🚚
• Perishable items (e.g., flowers, eatables) cannot be canceled, but refunds or replacements are possible if the quality is unsatisfactory. 🌹🍪

2. What if the product I receive is damaged or defective? 💔📦

Answer:

• Please report damaged or defective items to our Customer Service team within 3-5 days of receipt. 📞
• Once verified by the merchant, appropriate action (refund/replacement) will be taken. ✅

3. What happens if the product doesn’t meet my expectations? 😕

Answer:

• If you feel the product isn’t as shown or as per your expectations, notify us within 3-5 days of receiving it. 📆
• Our Customer Service team will investigate and take necessary action. 🔍

4. How do you handle personal information? 🔒📋

Answer:

• We only collect information necessary to process your order or improve our services (e.g., name, contact details, preferences). 📊
• Your data is protected and will not be sold or shared without your permission. 🛡️
• You can restrict or modify how your information is used by contacting us. ✍️

5. What is your cookie policy? 🍪

Answer:

• Cookies help us analyze website traffic and customize your experience. 🌐
• You can choose to accept or decline cookies. However, declining them may limit website functionality. ⚙️

6. What are your shipping policies? 📦✈️

Answer:

• Domestic Orders: Shipped within 6-8 days through registered courier services or speed post. 🚚
• International Orders: Delivered via international courier or speed post. 🌍
• Delivery timelines depend on courier/postal services. 📮

7. What happens if I exceed my payment limit? 💳❌

Answer:

• If your transaction is declined due to exceeding your preset payment limit, we are not liable. The issue must be resolved with your bank. 🏦

8. Can I use the website content freely? 📜🚫

Answer:

• No, all materials (design, graphics, content) on this website are owned by us. Reproduction without permission is prohibited. 🚷
• Unauthorized use may result in legal action. ⚖️

9. How do I contact you for help? 📞📧

Answer:

• Address: Prateek Jewellers, Chowk Bazar, Mehdawal, Sant Kabir Nagar, UTTAR PRADESH 272271 📍
• Email: support@lustra.co.in 📧
• Phone: 8004193665 📱

10. What if I have a complaint about a product with a manufacturer warranty? 🛠️

Answer:

• Complaints for products with manufacturer warranties should be directed to the manufacturer. 🔧