Shipping Policy — Lustra Silver
At Lustra Silver, we believe that your jewellery should reach you as beautifully and safely as it was crafted.
Our goal is to make every delivery feel as special as the piece inside — smooth, reliable, and filled with a little sparkle of anticipation.
1. Order Processing
All confirmed orders are processed within 24–48 hours (excluding Sundays and public holidays).
You will receive an email or SMS confirmation once your order is successfully placed.
Orders containing personalised or custom-engraved items may take additional 2–4 working days for processing before dispatch.
2. Delivery Timelines
We deliver across all major cities and towns in India through trusted courier partners.
Standard delivery usually takes 3–5 working days after dispatch, depending on your location.
Remote or rural areas may require an additional 2–3 days for delivery.
✨ Note: Delivery timelines are estimates and may vary due to factors beyond our control such as weather, strikes, or courier delays.
3. Shipping Charges
Free Standard Shipping is available on all prepaid orders above ₹999.
For orders below ₹999 or certain COD orders, a small shipping fee may apply and will be displayed at checkout.
Any promotional offers on shipping will be clearly mentioned during purchase.
4. Cash on Delivery (COD)
COD is available for most pin codes across India.
Please ensure the full payment amount is ready at the time of delivery.
Lustra reserves the right to disable COD for customers with a history of repeated order refusals.
For faster dispatch and special discounts, prepaid payment is recommended.
5. Tracking Your Order
Once your order is shipped, you will receive an email and SMS with a tracking number and courier details.
You can track your package anytime using the tracking link provided.
If you face any delivery issue, our support team will be happy to assist.
6. Packaging & Safety
Every Lustra order is packed in a premium, tamper-proof box with protective layers to prevent damage in transit.
Each piece is placed inside a branded jewellery pouch, along with:
A certificate of authenticity
A jewellery care guide
An optional gift message (if selected)
We take utmost care to ensure your order arrives in perfect condition.
7. International Shipping
Currently, Lustra delivers only within India.
International shipping will be available soon — stay tuned by subscribing to our newsletter or following us on Instagram @LustraSilver.
8. Delivery Delays or Issues
If your order is delayed or undelivered:
Please check your tracking link for real-time updates.
If the tracking shows no movement for more than 72 hours, contact our team at support@lustra.in with your order number.
We will coordinate with the courier partner to resolve the issue promptly.
9. Incorrect Address or Non-Delivery
Please ensure your shipping details are correct during checkout.
Lustra is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
If an order is returned due to non-delivery, reshipping may incur additional courier charges.
10. Damaged Packages
If you receive a package that appears tampered with or damaged:
Do not accept the parcel.
Notify us immediately at support@lustra.in with photos of the package.
We’ll initiate a replacement or refund based on verification.
11. Contact Us
For any shipping or delivery-related queries, please reach out to us:
📧 support@lustra.in
📞 +91-XXXXXXXXXX
📍 Lustra Silver, [Insert Business Address]
