Privacy Policy — Lustra Silver

At Lustra Silver, your trust means everything to us.

We value your privacy and are committed to protecting your personal information while providing a safe and seamless shopping experience.

This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase with us.

1. Information We Collect

We collect information that helps us process your orders, improve your experience, and keep you informed.

A. Personal Information

When you shop or create an account, we may collect:


  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (securely processed)
B. Non-Personal Information

We also collect non-identifiable data to improve site performance, such as:


  • Browser type and device information

  • IP address

  • Website usage statistics (through cookies and analytics tools)
2. How We Use Your Information

We use your information only for legitimate business and customer service purposes, including:


  • Processing and fulfilling your orders

  • Sending order confirmations, updates, and tracking details

  • Providing customer support and responding to inquiries

  • Managing your account and purchase history

  • Customising your shopping experience and recommendations

  • Sending promotional emails or newsletters (only if you’ve opted in)

  • Improving our website, services, and marketing campaigns

✨ We will never sell or rent your personal information to any third party.

3. Payment Security

All online transactions made on the Lustra website are processed through secure, encrypted payment gateways.

Lustra does not store your full credit/debit card details or any sensitive financial data on our servers.

We work with trusted third-party payment processors compliant with RBI, PCI-DSS, and industry security standards.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience.

Cookies help us remember your preferences, analyse site traffic, and deliver more personalised offers.

You can choose to disable cookies in your browser settings, but some parts of the website may not function properly without them.

5. Sharing of Information

We may share limited information with trusted partners, but only when necessary to deliver your order or improve your experience, such as:


  • Courier and logistics partners (for delivery)

  • Payment gateway providers (for secure transactions)

  • Marketing and analytics tools (for improving site experience)

All third-party partners are required to maintain strict confidentiality and data protection standards.

6. Data Retention

We retain your personal information only for as long as necessary to:


  • Fulfil the purpose for which it was collected

  • Comply with legal, tax, or accounting obligations

  • Resolve disputes and enforce our agreements

You may request deletion of your account or data at any time by contacting us.

7. Your Rights

You have full control over your personal information. You may:


  • Access, update, or correct your details in your account settings

  • Opt out of marketing communications anytime by clicking “Unsubscribe” in our emails

  • Request data deletion or portability by emailing us at support@lustra.in

We’ll process such requests within 7–10 working days.

8. Data Protection & Security

We take your privacy seriously and implement multiple layers of protection, including:


  • SSL encryption for secure transactions

  • Limited access to personal data by authorized staff only

  • Regular audits and security updates

However, no online platform can guarantee 100% security. By using our website, you accept the inherent risks of internet-based data transfer.

9. Children’s Privacy

Lustra does not knowingly collect personal data from individuals under 18 years of age.

If such information is mistakenly collected, we will delete it promptly upon notification.

10. Third-Party Links

Our website may include links to third-party sites or social media platforms.

We are not responsible for their privacy practices, so we encourage you to read their respective policies when visiting those websites.

11. Policy Updates

Lustra may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or business practices.

The latest version will always be available on this page, with the “Last Updated” date at the top.